2021 has been kind of a relief for people all over the world trying to tackle the wave of the COVID-19 pandemic. Now that most parts of our day-to-day are becoming normal, will banks revert back to their old selves or keep on pushing with digital transformation and innovation? All the evidence suggests that banks and other businesses operating in the financial industry are aware of the benefits of digital transformation and open banking. Technologies like open banking APIs can successfully enhance the overall workflow for businesses while ensuring a seamless experience for customers. Open Banking or Open finance is growing at a steady rate in the financial industry and here’s everything that is expected of Open Banking in 2022.
Financial products and services are on the verge of changing dramatically. All of this is possible because of information and payment methods made possible by open banking. By the end of 2022, the financial industry is expected to see greater adoption of technologies for mainstream activities and innovation for tougher tasks. Customers can expect to access a broader range of products and services, only if they consent to third parties accessing their financial data, for building custom products and offerings.
With the widespread adoption of open banking and with leveraging data, the lending and creditworthiness assessment process will change significantly. With banks and third parties accessing customers’ financial data, they’ll be able to offer a wide range of personalized products and services including better lending options with lesser risks for banks. Loans that are tailored to a specific person’s financial data or transactional habits will result in a better variation in interest rates and levels of credit.
As open banking evolves with time, it’ll lead towards Open Finance, simply meaning enhanced availability of credit cards, savings, and mortgage data will allow lenders to make better decisions regarding lending and offering credit cards. This data can also be utilized to tackle financial fraud like account opening fraud, account takeover fraud, and ID fraud. Open Banking APIs like online document verification API can help in detecting fraud during the initial steps of a customer-business relationship, thus reducing the risk of potential fraud significantly.
Open banking payments are already leaving their mark by eliminating the unnecessary fees and poor customer experience that customers face during card payments. Businesses like investment platforms are currently allowing customers to use Open Banking to create new accounts.
Due to this change, eCommerce businesses will experience the biggest benefit in the near future, with an enhanced checkout process and reverse payments. Open banking-powered payment methods aren’t as widely known or used in the industry, but as more and more customers rely on online payment solutions, their need for better methods increases. Reducing transaction fees and improving the overall customer experience will be the key factor in the transformation and adoption of open banking payment.
Not only the purchase, but the refund process will also become easier with reverse payments. This will provide businesses with more control over their decisions, this will ultimately mean that customers won’t have to wait for days or weeks to get their money back from the business.