Now that the financial industry is on the wave of digitization, the lives of consumers are changing. With the rise of digital banking, and cloud-based financial services, the number of data breaches also grew. 2016 reached a record of 35 breaches every second. 64% of these data breaches were successful, and they stole users’ personal information like social security numbers, banking information, date of birth, and even medical records.
The threat of Identity fraud is at an all-time high and it causes major financial losses. The biggest identity theft scam of recent times included Alberto Companioni and Patricia Perez-Gonzalez. Together, they ran a 2-year long credit card and ID theft scheme all across the United States. This scheme resulted in a loss of about $2 million in fraud.
In April 2016, 48 people were accused of setting up fraudulent bank accounts, and withdrawing over $500,000 in stolen cash at Atlantic City Casinos.”
Based on these two situations, and countless others it’s safe to assume that the situation of ID theft is becoming more serious. More and more people are becoming the target of ID theft and how it can harm them if they’re not careful. The numbers revolving around Identity theft are rising, and fraudsters are using newer technologies to trick financial institutions.
Financial institutions have to protect themselves and their customers from these situations. This is why it’s essential to follow through on identity verification methods.
Why are Manual ID Checks Failing?
Advising your customers to follow basic safety practices to protect their identities is useful, but it’s not enough. Let’s say a customer faces an ID theft issue, by the time they face this problem, it’s too late. The fraud has happened already, and the customer has already lost the money. Customers have to sit through the time-consuming processes of reporting. Customers who face a lot of trouble end up switching banks or companies for better security.
To fight this problem of Identity theft with a high success rate, the problem needs to be stopped at its root cause. Banks of all kinds rely on employees to manually verify customer identities, and then they conduct background checks using the ID data.
The first step of the manual ID verification process isn’t effective in fraud prevention. As there’s a human element involved, it is highly susceptible to human error.
Flaws of Manual ID Verification Processes
Fraudsters of today love the technologies. They leverage endless technologies to their benefit. The manual ID verification process can’t find the flaw in fraudster-generated information. The manual ID verification process is flawed in this digitally fueled environment. Here are the 6 main weaknesses of the manual ID verification process:
1. Prone to Error
Every state has its type of ID proof, and every government tends to make some changes in the ID proof as well. These small changes and the number of ID proofs already make it challenging to find a fake document among 10 real ones. So, manually verifying identities is already a tough challenge.
On top of that, changing rules and regulations have a lot of states reissuing their ID documents in 2017. It’s almost impossible for bank employees to keep up with all the latest changes. This makes it easier for fraudsters to pass a fake document as the original.
2. Inconvenient
As banks are working around the clock to offer more and more services digitally, the manual ID verification process is becoming inconvenient. New operations and new technologies are taking time to be fully integrated into the processes.
3. Susceptible to Fraud
As branch employees gather personal information directly from the consumers during the ID verification process. It opens them up to situations where branch employees can exploit this data for their gain.
4. Time-Consuming
The current method of manual onboarding makes customers frustrated. We live in an age where customers demand instant results, and they end up dropping the whole process. Having to wait for the information to be entered into the system, and then waiting for the information to be verified gets annoying.
5. Inconsistent
Banks cannot implement a manual ID verification process across all branches at the same level. The overhead cost of documentation and filing the paperwork is exhausting. Plus, it’s hard to keep track of old information, as employees have to shuffle through a deck of information.
6. Outdated
Most important of all, the manual ID verification process is outdated. Digital driver’s licenses are a new technology that can change the need for manual verification. In manual ID verification, there’s no way to verify if the information is outdated or up-to-date.
Conclusion: Manual ID Verification Process
Financial institutions with an inadequate identity verification process may have to suffer hefty losses. Identity theft and data breaches can happen frequently if a bank isn’t careful about who they onboard. Most importantly, banks with lacking processes can end up paying huge fines for non-compliance with KYC and KYB laws. All in all, the need for technological advancement in the identity verification process is crucial for banks.
