Category: General

As technology continues to evolve, so too does the potential for cybercrime. Every year, the number of cyberattacks are growing significantly. The costs of cyberattacks are growing every year, on average, it’s expected to grow to $24 trillion by the year 2027. Businesses need to understand and prepare for cybersecurity threats is more critical than ever.

Is your business ready for the cyber risks that lie ahead?

In this guide, we’ll talk about the top 10 cybersecurity threats of 2024 and how to protect your business from them.

Top 10 Cybersecurity Threats in 2024

Cybercrime is one of the fastest-growing risks for businesses in 2024. Cybercriminals tend to target businesses across all industries and of all sizes. The larger and more successful your business, the greater the risk of a cyber threat.

1. Social Engineering

Social engineering remains one of the most dangerous hacking techniques because it exploits human error rather than technical vulnerabilities. It’s easier to trick a person than to breach a security system, which is why 74% of all data breaches involve some form of human interaction. 

Tactics like phishing, spoofing, whaling, and baiting have become more sophisticated, with advancements in deepfakes and generative AI making these attacks harder to detect.

Common Social Engineering Attacks:

• Phishing: Fraudulent messages designed to trick individuals into revealing sensitive information.
• Spoofing: Deceptive emails or websites that appear legitimate.
• Whaling: Targeted phishing aimed at high-ranking executives.
• Baiting: Enticing victims with fake offers to install malware or reveal personal information.

2. Third-Party Exposure

Hackers often target third-party networks that have access to larger, more secure systems. This type of attack is increasingly common, with 29% of all data breaches in 2023 linked to third-party vulnerabilities. A notable example is the 2024 AT&T breach, which exposed sensitive data of over 70 million customers.

3. Configuration Mistakes

Even professional security systems can contain configuration errors, leaving vulnerabilities that hackers can exploit. Misconfigurations, such as using weak passwords or failing to update software, are common issues that can lead to major data breaches.

Common Configuration Mistakes:

• Default Device Settings: Not changing factory settings on network devices.
• Network Segmentation: Failing to separate sensitive information on different networks.
• Software Updates: Not regularly updating and patching software.

4. Artificial Intelligence Cyber Threats

AI has revolutionized cybersecurity, both for defenders and attackers. Cybercriminals are using AI to automate attacks, making them more frequent and sophisticated. In response, businesses are adopting AI-driven security systems to stay ahead of these threats.

5. DNS Tunneling

DNS tunneling is a technique that allows attackers to secretly transmit data by hiding it within regular DNS traffic. This method is effective and relatively easy to execute, making it a common attack vector.

6. Insider Threats

Insider threats, whether intentional or accidental, can cause significant damage. These threats are difficult to detect because insiders already have access to sensitive systems. Whether it’s an employee unintentionally falling for a phishing scam or deliberately leaking data, insider threats pose a serious risk.

7. State-Sponsored Attacks

State-sponsored attacks are on the rise, often targeting critical infrastructure, military organizations, or government bodies. These attacks are highly sophisticated and can have devastating consequences, as seen in recent conflicts involving nation-states.

8. Ransomware

Ransomware is one of the most financially devastating cyber threats. The average ransom has skyrocketed to $2 million in 2024, a 500% increase from 2023. Ransomware not only disrupts operations but also incurs significant recovery costs.

9. Trojan Horses

Trojan Horses are malicious software disguised as legitimate code. Once installed, they can steal data, control devices, or install additional malware. Despite being an old technique, Trojan attacks remain a common and serious threat.

10. Drive-By Downloads

Drive-by attacks occur when visiting a compromised webpage results in automatic malware downloads. These attacks are often hidden in fake advertisements or pop-ups, making them difficult to avoid without proper security measures.

Staying Ahead of Cyber Threats

Navigating the ever-evolving landscape of cybersecurity can be overwhelming. While no system can guarantee complete protection, combining strong cybersecurity measures with adequate insurance can help mitigate the impact of a successful attack. By staying informed and proactive, you can protect your organization from the growing threats in 2024 and beyond.

Sanctions screening is a crucial part of the eKYC process. eKYC is when a business onboard a customer/business digitally. This process is necessary for financial institutions and other businesses looking to onboard customers globally.

Using eKYC, businesses can minimize risks, prevent fraud, and meet compliance. In this blog, we’ll talk about Sanctions screening and its importance for financial institutions.

What Are Sanctions?

Sanctions are restrictions set up by the government and international bodies to achieve policy and security objectives. These measures can target individuals and countries and include travel bans, asset freezes, arms embargoes, or economic restrictions. Sanctions are made by governments to influence behaviors, deter illegal activities, and more.

Common types of sanctions include:

• Economic sanctions
• Diplomatic sanctions
• Military sanctions
• Sporting sanctions
• Environmental sanctions

Why is it important?

Sanctions are important for legal and regulatory reasons, to avoid fines, and to sustain reputations. One major reason governments and other entities impose sanctions is to maintain global security.

Sanctions prevent the flow of resources to entities such as terrorists, human traffickers, or groups developing weapons of mass destruction. In some situations, sanctions are an absolute must.

Important in Financial Institutions

Sanctions screening is an essential part of financial institutions while onboarding. Financial institutions are always the first choice for fraudsters for money laundering. Including the sanctions screening in the onboarding process can allow financial institutions to prevent illegal activities, protect their assets, and also make sure that customers don’t engage with sanctioned individuals.

Anti-money laundering (AML) regulations are designed to prevent fraudsters from using the bank’s networks to clean the money obtained by illegal methods.

Consider a bank that doesn’t have a sanctions policy in place, most likely the number of frauds will go up. For customers, they can be taken advantage of without even knowing about it.

How Does Sanction Screening Work?

Sanction screening involves a number of steps:

• Data Collection – Gathering customer information from every available source
• Screening – Comparing customer data against sanction lists, watch lists, and PEP lists.
• Risk Assessment – Evaluating the risk level associated with each customer or transaction.
• Monitoring – Regularly monitoring customer transactions and behaviors for any sudden changes or suspicious behaviors.
• Reporting – Reporting any matches or suspicious activities to relevant authorities.

Key Sanctioning Bodies

Several key organizations are responsible for issuing and enforcing sanctions. These include:

1. United Nations (UN)

The UN imposes sanctions to maintain or restore international peace and security. These sanctions are typically adopted by the Security Council and can include asset freezes, travel bans, and arms embargoes.

2. European Union External Action Service (EU EEAS)

The EU EEAS manages the EU’s foreign policy and security. It implements sanctions to promote international peace and security, uphold human rights, and combat terrorism.

3. Office of Foreign Assets Control (OFAC)

OFAC, part of the U.S. Department of the Treasury, administers and enforces economic and trade sanctions. These sanctions are based on U.S. foreign policy and national security goals.

4. His Majesty’s Treasury (HMT)

HMT oversees the UK’s financial and economic policy. It implements sanctions to meet the UK’s foreign policy and national security objectives.

When Should Financial Institutions Conduct Sanctions Screening?

Financial institutions should conduct screenings at multiple touchpoints during a customer lifecycle:

• Onboarding – During the initial onboarding process make sure that the customer is not a sanctioned entity.
• Continuous monitoring – Continuously monitor the customer throughout their lifecycle and look out for any changes in behavior, habits, and any changes in their status.
• Transaction screening – For specific transactions, especially cross-border transactions, to ensure compliance with sanctions. 

Common Challenges in Sanctions Screening

Sanctions screening is not a flawless solution for you or your company. Various factors can affect its reliability:

• Data Quality: Inaccurate or incomplete data can result in false positives or negatives.
• Complex Regulations: Navigating the constantly evolving regulatory landscape is challenging.
• Resource Intensive: Effective sanctions screening demands significant resources, including advanced technology and skilled personnel.
• False Positives: A high rate of false positives can lead to operational inefficiencies and increased costs.

For instance, a large bank might encounter hundreds of false positives daily due to common names or incomplete data. Each potential match needs to be investigated by compliance staff, which is both time-consuming and expensive.

Fraud prevention isn’t just about ticking off the regulatory boxes, ID fraud prevention is the most important factor for businesses today. According to a report, over 70% businesses consider identity and fraud prevention as a part of their unified business strategy. 

The combined cost of ID and fraud due diligence is lower than the average cost of fraud. This means tackling fraud before it happens can not only save money but also improve customer’s trust in a business.

Importance of Building Trust in the Age of Global Commerce

It is crucial for businesses to build trust in this age of digital commerce and remote customer relationships.

The best way businesses can fight fraud is by sharing consumer intelligence. Shared intelligence is a powerful tool that creates a safer environment and improves the online experience for both businesses and consumers. 

Identity Data Networks 

Shared data networks are just the tool that businesses globally need to shine a light on fraud that goes unnoticed. Data networks have the potential to act as a digital referral system, which can highlight the reputation of digital identities and identity attributes.

Shared Consumer Intelligence 

Shared consumer intelligence combines millions of consumer identity data that’s collected by businesses globally. These identity attributes are derived from applications and transcriptions taking place across the network.

Shared consumer intelligence includes data broken down into multiple categories:

• Person – forename, surname, and date of birth
• Address – house number/apt number, street name, town, postcode, and country
• Device – mobile or telephone number, email, and IP address
• Document – national ID documents, passport, or driving license number
• Bank – account number & other account information

The Role of Shared Intelligence in Building Trust

1. Enhanced Transparency and Accountability

Shared intelligence allows businesses to be more transparent with their customers. By openly sharing information about product origins, manufacturing processes, and supply chain practices, companies can demonstrate their commitment to ethical practices. For instance, a company that provides detailed information about the sustainability of its products can build trust with environmentally conscious consumers.

Furthermore, when businesses share their data and insights with third-party auditors or certification bodies, they add an extra layer of accountability. This external validation can reassure consumers that the company’s claims are genuine and not just marketing rhetoric.

2. Improved Product and Service Quality

When businesses collaborate and share intelligence, they can identify and address issues more effectively. For example, companies in the same industry can share information about common defects or customer complaints. This collective knowledge can lead to faster problem-solving and continuous improvement in product and service quality.

Additionally, shared intelligence enables businesses to stay ahead of emerging trends and customer preferences. By analyzing data from various sources, companies can better understand what their customers want and adapt their offerings accordingly. This proactive approach not only enhances customer satisfaction but also builds trust, as consumers feel that their needs and preferences are being prioritized.

3. Enhanced Security and Privacy Measures

In an era where data breaches and cyber threats are prevalent, consumer trust hinges significantly on how well a company protects its customers’ data. Shared intelligence plays a crucial role in enhancing security measures. By collaborating with other organizations, industry groups, and cybersecurity experts, businesses can stay informed about the latest threats and best practices.

For instance, shared intelligence can help companies identify and mitigate new types of cyber-attacks quickly. This collaborative approach to cybersecurity not only protects consumers but also demonstrates a company’s commitment to safeguarding their personal information, thereby fostering trust.

4. Strengthened Customer Relationships

Shared intelligence can also lead to more personalized and meaningful customer interactions. By leveraging data from various touchpoints, businesses can gain a comprehensive understanding of their customers’ preferences, behaviors, and pain points. This knowledge enables companies to tailor their communication, marketing strategies, and customer service efforts to meet individual needs more effectively.

When customers feel understood and valued, their trust in the brand deepens. They are more likely to remain loyal and advocate for the brand, further enhancing the company’s reputation and credibility.

5. Building Collaborative Ecosystems

Shared intelligence fosters collaboration not only within a company but also across entire ecosystems. When businesses, suppliers, and other stakeholders share insights and data, they can create more resilient and efficient supply chains. For instance, real-time data sharing can help companies anticipate and address disruptions, ensuring that products are delivered on time and meet quality standards.

Such collaborative ecosystems can also drive innovation. By pooling resources and expertise, businesses can develop new solutions and technologies that benefit consumers. This collective effort towards innovation demonstrates a company’s commitment to continuous improvement and customer satisfaction, reinforcing consumer trust.

Conclusion

In conclusion, shared intelligence is a powerful tool for building and maintaining consumer trust. By enhancing transparency, improving product quality, strengthening security measures, personalizing customer interactions, and fostering collaborative ecosystems, businesses can demonstrate their commitment to their customers’ needs and values. 

In an age where trust is a valuable commodity, leveraging shared intelligence can set companies apart and build lasting, loyal relationships with their consumers.

In the digital age, banks face the constant challenge of effectively communicating with their customers to prevent and manage fraud incidents. The results of a recent global consumer fraud survey highlight the need for proactive, personalized customer communication to detect and prevent fraud, as well as to efficiently resolve fraud cases.

However, meeting customer expectations in this area is not a simple task, as dissatisfaction with a bank’s response to fraud management can lead to customer churn.

Power of Proactive Communication

To demonstrate care for their customers’ financial well-being, banks must find ways to be proactive in their communication. One of the most effective ways to show this care is by actively working to detect, prevent, and notify customers about potential fraud incidents. 

While fraud detection measures strive to minimize false positives, there will always be cases that appear to be fraudulent but are not.

Consider a scenario where a customer makes an unusual purchase, such as expensive diamond earrings. Since this transaction deviates from the customer’s typical spending pattern and involves an unfamiliar merchant, it may trigger a fraud alert.

In such cases, proactive customer communication is essential. A quick, automated SMS message from the bank can allow the customer to verify the purchase and avoid any potential embarrassment at the checkout. 

When executed correctly, this communication reinforces a sense of protection for the customer. However, if the communication is incorrect or mishandled, it can result in a negative experience that requires significant resources to rectify and may damage the customer’s relationship with the bank.

Consumer Preferences for Communication Channels

Globally, customers prefer digital channels for communication, such as text messaging, emails, bank apps, and third-party messaging services, over traditional analog methods like phone calls. 

According to a survey, nearly 80% of customers worldwide prefer digital channels for payment verification. Text messaging is the most favored method, with 43% of customers preferring it, followed by 17% who prefer email.

However, it’s important to note that payment verification preferences vary across countries. In the United States, 64% of customers prefer text messages for verification, while only 2% prefer third-party messaging apps. 

In Brazil, the preferences are more diverse, with 28% preferring text messages, 30% favoring bank apps, and 12% opting for third-party messaging apps. 

Thailand stands out from the global group, as 41% of respondents in the country prefer phone calls for payment verification.

In regions like the European Union, customer verification methods are driven by regulatory requirements. Strong customer authentication dictates that many payments must be authenticated using two out of three methods:

• Inherence (biometrics)
• Possession (e.g., mobile phone)
• Knowledge (e.g., password)

This approach is being adopted globally with the introduction of 3-D Secure 2 for card payments.

With such diversity in communication preferences, banks face the challenge of effectively reaching out to customers through their preferred channels.

Addressing Gaps in Contact Information

Accurate customer contact information is vital for proactive customer communication. However, many banks struggle with outdated or inaccurate contact details. 

According to the survey, 22% of credit card customers worldwide report that their card provider does not have their correct mobile number. Similarly, 18% of debit card customers report inaccurate mobile numbers, and 28% report inaccurate home addresses.

The impact of inaccurate contact information goes beyond basic communication issues. Mobile numbers are increasingly linked to user security and anti-fraud controls.

In the UK, almost 20% of customers report that their bank does not have their correct mobile phone number. This becomes problematic if the bank relies on sending one-time passcodes via SMS for payment authentication. 

In many cases, the requirements of PSD2 Strong Customer Authentication prevent issuers from bypassing these checks. As a result, banks must find alternative methods to authenticate payments for customers with mismatched contact details, or the payment will fail.

Considering that there are over 50 million adults with a bank account in the UK, and 70% of them also have a credit card, it is estimated that more than 10 million individuals may have discrepancies between their actual mobile numbers and the numbers their card providers have on record for communication, authentication, and identity verification purposes.

The Cost of Negative Experiences

When banks struggle to contact and engage customers effectively, they face significant repercussions. The survey reveals that 83% of customers worldwide will either complain to their bank (56%) or switch banks (27%) if they are unsatisfied with the bank’s response to a fraud event.

According to the Bank Administration Institute (BAI), banks can spend up to $10 per contact in their call centers. Any increase in contact center volume leads to escalating costs for banks, not to mention the risk of losing customers to competitors. 

Proactive and personalized communications are crucial for maintaining stability and fostering growth.

Meeting Customer Expectations

To summarize, consumers prefer digital channels for communication, and banks must bridge the gap in contact information to provide proactive customer communication. Failure to do so can result in increased contact center costs, a decline in brand equity, and customer attrition.